Privacy Policy

Effective Date: November 2024

At Imperial Kitchen Equipment, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal and business information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

• Business & Contact Information: Company name, contact person, email address, phone number, shipping/billing address.
• Transaction Data: Order details, purchase history, payment method (we do not store full credit card information).
• Technical Data: IP address, browser type, pages visited, and time spent on site (collected through cookies or analytics tools).

2. How We Use Your Information

• To process and fulfill orders
• To communicate with you about quotes, invoices, support requests, or updates
• To personalize your experience on our website
• To analyze trends and improve our services
• To comply with legal or tax obligations

3. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share information with:

• Shipping and logistics providers (for order fulfillment)
• Payment processors and financial institutions
• Legal authorities if required by law

4. Data Storage & Security

We implement industry-standard security protocols to protect your data. All sensitive information is encrypted and stored securely. Only authorized personnel have access to customer records.

5. Cookies & Analytics

Our site uses cookies to improve your experience and track performance metrics. You may choose to disable cookies via your browser settings, but this may affect site functionality.

6. Your Rights

• You have the right to request access to your personal data
• You may ask us to correct, update, or delete your information
• You may opt-out of marketing emails at any time

7. Third-Party Links

Our website may contain links to third-party sites (e.g., carriers, product manuals). We are not responsible for the privacy practices or content of those sites.

8. Policy Updates

This Privacy Policy may be updated occasionally to reflect operational, legal, or regulatory changes. Updates will be posted here with a revised effective date.

9. Contact Us

If you have any questions or requests related to your personal data, please contact us:

Email: info@imperialkitchenequipment.com
Phone: 1-888-613-7874
Address: 1180 Britannia Rd E, Unit 3, Mississauga, ON