Shipping Policy

Effective Date: November 2024

At Imperial Kitchen Equipment, we’re committed to making sure your commercial kitchen appliances arrive safely and on time. Delivery options and shipping rates vary depending on your location and order details.

Shipping Destinations

We ship across Canada. For international orders, please contact us to explore options and pricing.

Shipping Costs & Fees

• Fees are based on:
  • Destination
  • Order size & weight
  • Delivery method
• Additional charges may apply for:
  • Remote/rural delivery
  • Oversized items
  • Liftgate or inside delivery service

Handling & Transit Times

• Orders are processed within 1–2 business days (depending on stock).
• Transit time will vary by carrier and location.

Damaged or Lost Shipments

• Report damage within 48 hours with clear photos.
• If a shipment is lost in transit, contact us immediately. We'll assist with a resolution.

Risk & Ownership

All products are shipped FOB shipping point. Responsibility transfers to the buyer once the carrier receives the shipment, even if shipping is prepaid.

Questions?

Email: info@imperialkitchenequipment.com
Phone: 1-888-613-7874